![]() ![]() It provides solutions to some of the largest utilities in North America. With more than 1.5 billion customer interactions annually, KUBRA services reach over 40% of households in the U.S. Our extensive portfolio includes billing and payments, mapping, mobile apps, proactive communications, and artificial intelligence solutions for clients and their customers. Kubra is an Ontario, Canadian-based provider of customer interaction management solutions to more than 500 clients, including some of the largest utility, insurance, financial services, government, health care and communication. KUBRA offers the most comprehensive customer experience management solutions available to the utility industry today, including 7 of the top 10 gas and electric utilities in the U.S. IFactor, the Tempe-based company that develops software for the utility industry, has been bought by Kubra Data Transfer Ltd., a subsidiary of the Hearst Corporation. In September 2014, Hearst Magazines acquired 80 percent of KUBRA, a leading provider of digital bill delivery and payment services.Welcome - Stop by booth #820 to spin our prize wheel! Previously, Carey was group president at Cond Nast, where he oversaw the company’s media properties targeted to executive audiences. ![]() KUBRA is changing the way people interact with their gas, water, waste and electric companies by making payment and outage information available at customers’ fingertips, in real time. Carey also expanded Hearst's leadership position in its B2B services platforms unit, via the acquisitions of customer experience management solutions companies KUBRA and iFactor. KUBRA President and CEO Rick Watkin shares more about KUBRA’s evolution in customer experiences and its recent acquisition of iFactor. I also work full-time at iFactor, which was purchased by Kubra in. Rick Watkin: The nucleus of the idea came from the founder of the business, Tim Conroy. I then began teaching as a Faculty Associate with the Ira A. ![]() He was selling large printers and inserters, and he realized that they weren’t being used to their full extent. He purchased several machines for himself and began renting them to multiple groups of people, thus maximizing their full capacity.Īs the business evolved, it took on a much broader view. With this free app from Rocky Mountain Power, you can pay your bill, report a power outage. In addition to printing and mailing invoices and bills, KUBRA began managing financial information by taking a closer look at the data in those invoices. This was 25 years ago, before the Internet became part of our culture. From there, KUBRA developed software and applications to support electronic experiences: electronic delivery of financial information, payments, inbound/outbound voice calls, text messages, emails and alerts. KUBRA became a ubiquitous interaction network between its clients and their customers. I was the eighth employee, and now, with over 500 employees, our purpose remains the same.Ĭan you talk about how KUBRA has evolved over the years? Since our inception, we have always looked at delivering the right interaction to the right person at the right time, every time. Watkin: In the early ‘90s, much of KUBRA’s focus remained on printing communications. Utility companies, such as gas, electric and water suppliers, were printing so many customer communications that they needed to outsource the process to our team. ![]()
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